Returns
To return a Print product: You must request an RMA (Return Merchandise Authorisation) number before making a return. To obtain an RMA number simply email us at mail@thecolourgroup.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
What can be returned: Most of the items we sell cannot be returned this is due to the bespoke nature of the items. All returns must be in their original packaging. Items to be returned must be in new condition. If there is any noticeable wear/use, the item(s) simply cannot be returned.
What cannot be returned: No returns will be accepted after 30 days of receipt of purchase. Items that are not in their original packaging cannot be returned. Items with noticeable wear cannot be returned. Items must be in like new condition to be eligible for return. Any item of a bespoke nature.
Returns for refund: must be made within 30 days of receipt of purchase.
Returns for exchange or store credit: must be made within 30 days of receipt of purchase.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
To return your items:
- Contact Customer Support to obtain an RMA (Return Merchandise Authorisation) number. Please indicate if you want a replacement or a refund.
- Write the RMA number in a conspicuous place on the outside of the return parcel.
Send the package to:
Printcolour Limited - Returns
Part of The Colour Group
Unit 2, 662 Holly Lane
Birmingham
West Midlands
B24 9PD
United Kingdom
